Top Mistakes to Avoid When Booking Auto Shipping Services

Shipping your vehicle can be an overwhelming process, especially if it’s your first time. Whether you’re relocating, buying a car from another state, or managing cross-border vehicle shipping, choosing the right auto transport company is crucial. However, many people make costly mistakes when booking auto shipping services that lead to delays, damage, or unexpected expenses.

To help you avoid these pitfalls, here are the top mistakes to avoid when booking auto shipping services—and how to ensure a smooth, stress-free experience.

1. Not Researching the Auto Shipping Company Thoroughly

One of the biggest mistakes people make is rushing into a decision without checking a company’s reputation. Vehicle shipping involves trusting someone with one of your most valuable assets—your car—so research is key.

Before booking, look for companies that are licensed, insured, and registered with the Federal Motor Carrier Safety Administration (FMCSA). Always check customer reviews on Google, Yelp, or the Better Business Bureau (BBB).

Avoid companies with vague contact details, no physical address, or limited online presence. Reliable companies offering vehicle shipping or shipping to the USA will always be transparent about their licensing, insurance, and operational details.

2. Choosing Based Solely on Price

It’s tempting to go with the cheapest quote you can find, but this often leads to disappointment. The lowest price may come from a broker who posts your shipment to a load board and waits for any carrier willing to take it—often resulting in delayed pickups, poor communication, or even hidden fees.

Instead of focusing on cost alone, compare value. Consider a company’s track record, delivery times, communication, and insurance coverage. Reputable vehicle shipping providers offer fair pricing that reflects safety, reliability, and customer satisfaction—not shortcuts.

3. Ignoring the Type of Transport You Need

Another common mistake is not understanding the difference between open and enclosed transport.

• Open transport is the most common and affordable method. Your vehicle will be shipped on an open carrier, exposed to weather and road debris.
  
• Enclosed transport, on the other hand, offers full protection and is ideal for luxury, classic, or high-value vehicles.
  

Choosing the wrong method can either lead to unnecessary expenses or potential damage. Always match your shipping option to your car’s value and your comfort level with risk.

4. Forgetting to Check Insurance Coverage

Many customers assume that all auto shipping companies provide comprehensive insurance—but that’s not always true. Some only cover damages caused by the carrier, not weather or unforeseen events.

Before booking, ask for proof of insurance and coverage details. Verify what’s included and what’s not. For example, if you’re shipping to the USA from abroad, ensure the carrier’s insurance covers international or cross-border transport.

You can also contact your personal auto insurance provider to see if your policy extends coverage during vehicle transport. Taking this extra step can protect you from unexpected repair costs.

5. Not Preparing the Vehicle Properly Before Pickup

Preparing your car for shipping is just as important as choosing the right company. Many customers make the mistake of leaving personal belongings inside the car or forgetting basic maintenance steps.

Before pickup:

• Remove all personal items and valuables.
  
• Wash your car so you can spot and document any existing damage.
  
• Check fluid levels and battery condition.
  
• Ensure the gas tank is about ¼ full.
  

Proper preparation helps prevent issues during transport and simplifies the inspection process upon delivery.

6. Overlooking the Importance of a Written Contract

Never rely solely on verbal agreements or text messages. Always get a written contract that clearly outlines pricing, delivery dates, pickup location, insurance details, and cancellation policies.

A reliable vehicle shipping company will provide a transparent contract that protects both parties. Read the fine print carefully and clarify any unclear terms before signing.

Avoid companies that ask for large upfront deposits without documentation—this is a red flag for potential scams.

7. Failing to Understand Delivery Windows

Many customers assume their car will be picked up and delivered on exact dates. In reality, auto shipping timelines are estimates that depend on carrier availability, weather, and traffic conditions.

Misunderstanding delivery windows can lead to frustration or scheduling conflicts. A good auto transport company will give you a pickup window (usually 1–5 days) and regular updates on your shipment’s progress.

When shipping to the USA or across states, be flexible and plan accordingly. Setting realistic expectations will help you avoid unnecessary stress.

8. Not Taking Photos or Documenting Pre-Existing Damage

Before your car is loaded onto the carrier, take clear photos of all sides of the vehicle—including close-ups of any existing scratches or dents. This documentation is vital if you need to file an insurance claim later.

Ask the driver to complete a Bill of Lading (BOL) inspection report at pickup and again upon delivery. Keeping your own copy ensures transparency and protects you from disputes about damage.

9. Forgetting to Verify Customs and Import Rules (for International Shipping)

If you’re shipping to the USA from another country, customs regulations play a major role. Failing to prepare the correct documentation—such as title, registration, or proof of ownership—can delay your shipment.

Different states may have additional emissions or safety standards, so check these before booking. Choosing an experienced international vehicle shipping company ensures all paperwork and customs requirements are handled smoothly.

10. Skipping Post-Delivery Inspection

When your vehicle arrives, don’t rush the inspection. Carefully examine your car under good lighting before signing the delivery report. If you notice any damage, note it immediately on the Bill of Lading and take photos as proof.

Once you sign off, the carrier’s liability may end—so it’s essential to complete this step thoroughly.

Final Thoughts

Booking auto shipping services doesn’t have to be stressful, but it does require careful planning. By avoiding these common mistakes—like failing to research, choosing solely on price, or ignoring insurance details—you can ensure a safe, reliable, and efficient vehicle shipping experience.

Whether you’re shipping to the USA or moving your car across the country, take the time to choose a trusted auto transport company with transparent policies, real reviews, and a proven track record.

A little preparation goes a long way toward ensuring your car arrives at its destination safely, on time, and without unnecessary surprises.